Contracting
Help with contracts, releases, carrier appointments, and status questions
Tech Help
Spark platform, Phil-Am Connect, Agent Hub, or login issues
Marketing Request
Business cards, flyers, social media assets, and branding materials
Send Us a Message
Fill out the form below and our team will get back to you within one business day.
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Thanks for reaching out. A member of our team will get back to you within one business day (Mon–Fri, 8AM–5PM CST).
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Frequently Asked Questions
Quick answers to common questions
How do I get contracted with a new carrier? ▼
Fill out our Contracting Request Form and our admin team will submit on your behalf. Make sure you have your NPN, E&O insurance, and state license(s) ready before submitting.
How do I check my contract status? ▼
Your contract status is visible in the Spark platform. If your status looks stale, contact our team at admin(at)philamagency.com or use the Ready to Sell verification guide.
How do I request a release from my current upline? ▼
Visit our Contracting page for email templates, carrier-specific release forms, and step-by-step guidance. If you need help, reach out to Farrah Whittemore at 346-615-6331.
I can't log into the Spark platform — what do I do? ▼
Try resetting your password at platform.sparkadvisors.com. If you're still having trouble, contact our team and we'll help get you sorted.
How do I order more business cards after my first 200? ▼
Your first 200 business cards are on us. After that, you can reorder directly using the same design. Contact Camille at admin(at)philamagency.com for reorder instructions or to make design changes.
How do I submit a marketing request? ▼
Use the support form above and select "Marketing Request" as your topic, or visit our Marketing Request Form directly. Include as much detail as possible about what you need.
When will I receive my E&O / release form back? ▼
E&O and release form processing times vary by carrier. Most releases take a few days to several weeks. Our team will follow up with you as updates come in. If you haven't heard back within 5 business days, reach out to admin(at)philamagency.com.
What are your support hours? ▼
Our team is available Monday through Friday, 8:00 AM – 5:00 PM CST. Messages received outside of these hours will be responded to on the next business day.