Spark receives RTS reports directly from carriers — your status, eligible states, and writing numbers — and uses them to update your status in the Spark platform and the Sunfire enrollment tool.
Please wait at least 7 days after the carrier confirms you are RTS before escalating. Most status discrepancies resolve automatically within that window as the next sync runs.
If it's been 7+ days and your Spark status still hasn't updated, submit an escalation. To get it processed as fast as possible:
- Gather your proof using the carrier-specific instructions below — each carrier section shows you exactly what evidence is needed and where to find it.
- Email your documentation to [email protected] and our team will escalate it to Spark on your behalf.
- Use this exact subject line so it gets routed immediately:
Your Proof Must Show
- Your name and NPN
- Home-state RTS status (and effective date, if shown)
- Spark Advisors as your hierarchy / upline
- Your writing number, if the carrier uses one
Carrier-by-Carrier Instructions
Use the walkthrough below to identify your upline and payee and confirm your ready-to-sell status in the Anthem portal. Screenshot the results and include them in your escalation email.
Check your own ready-to-sell status using the walkthrough below. To verify your upline, contact Aetna Broker Services, provide your NPN and name, and ask them to "confirm my direct upline, and top of hierarchy." Then forward their response with your escalation.
Forward the ready-to-sell email you received from Cigna Medicare Producers — it arrives with the subject line below. That email is your proof; no portal screenshots needed.
Cigna Medicare: Welcome and Important InformationUse the walkthrough below to pull your current RTS status from the Devoted Agent site, then forward the screenshots it references with your escalation.
Pull screenshots from the Humana Agent Portal using the walkthrough below. You should also contact Humana Agent Support, provide your NPN and name, and ask them to "confirm my direct upline, and top of hierarchy" — then forward their response (or a screenshot of it) with your escalation.
Use the Jarvis walkthrough below to identify your level, upline, and ready-to-sell status, then forward the screenshots it references with your escalation.
Verify your ready-to-sell status and upline in Centene Workbench using the walkthrough below, then forward the screenshots it references with your escalation.
Forward your Molina certification email plus a screenshot showing Spark as your hierarchy with your escalation.
Forward the confirmation email you receive directly from SCAN with your escalation. No portal screenshots are required.